Shipping policy

Shipping Policy

Last Updated: June 2026

At HERAURA, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).

Delivery Timeframes

Estimated delivery times:

Standard Delivery

3–7 Business Days

Delivery times may vary depending on your location and courier availability.

Please note that delivery estimates are provided as a guide and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order size and weight

  • Courier service selected

Any applicable shipping charges will be clearly displayed before payment is completed.

Tracking Your Order

Once your order has been shipped, you may receive tracking details via email.

Tracking updates are provided by our shipping partners and may take up to 24 hours to appear after dispatch.

Delivery Areas

HERAURA currently ships throughout South Africa.

For delivery availability outside South Africa, please contact our Customer Support Team before placing an order.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • High order volumes

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Remote delivery locations

  • Incorrect shipping information

HERAURA is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We may not be able to recover orders delivered to an incorrect address.

Please contact us immediately if you need to update your delivery details.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with our courier partners to investigate the shipment and provide assistance where possible.

Damaged Packages

If your package arrives visibly damaged:

  1. Take photos of the packaging and contents.

  2. Contact our support team within 48 hours of delivery.

  3. Include your order number and supporting images.

We will review the issue and assist with an appropriate resolution.

Customs & Duties

For international orders (if available), customers may be responsible for any customs duties, taxes, or import fees imposed by local authorities.

These charges are not controlled by HERAURA and are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@heraura.co.za

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Shipping Promise

At HERAURA, our goal is to provide a smooth and reliable shopping experience from checkout to delivery.

Thank you for shopping with us.

HERAURA

Elevate Your Aura.